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Terms and Conditions

This website and products are owned and operated by Padtastic, and will be referred to as “we”, “our” and “us” in this Terms and Conditions document. By purchasing our products you agree to these Terms and Conditions as set out below. If you do not wish to be bound by these terms and conditions you should not purchase our products.

You must ensure that the personal information you provide is accurate and complete and that all ordering or enquiry details (where applicable) contain your correct name, address and other submitted details. For more information about how we handle your personal information, please read our privacy policy.

I AGREE TO THE FOLLOWING:
Specs on individual notepad designs
  • All notepads are sized as specified in the product/feature description with 50 sheets per standard A5 and A4 notepads. No substitutes will be made.
  • The font will print as selected at time of ordering, however the position will not change from the individual notepad design. No substitutes will be made.
  • The colours as seen on each individual notepad design will remain the same. No substitutes will be made.
  • The paper stock used on each individual notepad is specified in the product/feature description. 90gsm stock for all notepads with the exception of the Eco range. No substitutes will be made.
  • Some design variance may occur to the message line due to length of individual name/s on some designs. This will show on your online proof before you submit your order. Please check this carefully. No returns or refunds will be made.


PLACEMENT OF ORDER
COLOUR REPRODUCTION MAY NOT BE EXACTLY AS SEEN ON SCREEN. We take no responsibility for this variance.
Once order is submitted, no changes can be made. This includes the notepad design, the message, the personalised name or the delivery address. Please check all details carefully before submitting.
Your order will print as the online proof will show you. Please ensure you are completely happy with this as we will not be making any edits to your design. A different order will need to be made for each different delivery address required.

TURNAROUND TIME
Please allow 5-7 working days for the production process plus delivery.

DELIVERY TERMS
All orders will be sent via Australia Post. We will not be held responsible for the delivery time frame by the above mentioned or the condition of your order, with which it arrives in.
Estimated delivery time will vary, please check here  - this is a guide only. > https://padtastic.com.au/pages/shipping-times

 

PAYMENT TERMS
We request payment to be made IN FULL up front for all orders. Upon payment confirmation we will send your order to production. All payments are non-refundable and non-transferable.

RETURNS AND REFUNDS
No returns or refunds will be made. Unless the product is faulty, we will gladly reprint the original order. No changes to be made.

ADMINISTRATION CHARGES
An administration charge of $5 may be charged for any changes to your order including but not limited to, changes to the shipping address or cancellation of orders. This charge will be at the discretion of Padtastic.

NATURE OF BUSINESS
We are a solely owned and operated Australian company. Our products are available directly to the general public.

PADTASTIC COPYRIGHT
The content and designs of all notepads on our website is solely owned by us and protected by intellectual property rights. You must not duplicate or reproduce any designs without written permission from us.

YOUR PRIVACY
We are committed to safeguarding your privacy. We take this seriously and will not use your personal information for any other purpose (unless it is required by law) for any other purpose than the one for which it was given. You will only be added to our mailing list if you agree to this. You can opt out of this at any time by sending an email and stating opt out of mailing list.